Privacy Policy

Aumera Estates is a real estate advisory and catalogue brand operated by Rukn Alsanawbar Real Estate Brokerage, License No. 1451449, registered with the Real Estate Regulatory Agency (RERA) under No. 47829. In this policy, “Aumera”, “we”, “us”, and “our” refer to that business.

This policy explains how we handle personal information when you visit aumeraestates.ae, browse our property catalogue or editorial content, or contact our team.

Depending on how you use the website, we may collect:

• contact information such as your name, email address, telephone number, and WhatsApp number;
• the details you include in an enquiry, private buyer brief, email, call, or message;
• property preferences, budget, intended use, location interests, timing, and other information relevant to an advisory request;
• technical information such as IP address, browser type, device type, referring page, pages viewed, and basic server logs; and
• records of our correspondence and any information you choose to provide during a consultation.

Please do not send sensitive personal information unless it is necessary for a specific request and our team has asked you to provide it through an appropriate channel.

We collect information directly from you when you submit a website form, contact us by email, telephone, or WhatsApp, or speak with an adviser.

We also receive limited technical information automatically from the website’s hosting, security, and delivery infrastructure. The site stores your colour-theme preference on your device so that it can remember whether you selected light or dark mode.

We may receive information from property developers, brokers, service providers, or referral partners where this is necessary to answer an enquiry and permitted by applicable law.

We may use personal information to:

• respond to enquiries and arrange consultations;
• understand your requirements and prepare a relevant property shortlist;
• request or verify property information, availability, and supporting documents;
• operate, secure, troubleshoot, and improve the website;
• maintain business records and manage our relationship with you;
• send marketing communications where you have requested them or consented; and
• comply with legal, regulatory, and professional obligations.

Where applicable law requires a legal basis, we rely on your consent, steps requested by you before entering into an agreement, performance of an agreement, our legitimate business interests, or compliance with a legal obligation.

We do not sell your personal information. We may share it only where reasonably necessary with:

• service providers that support our website, communications, data storage, security, and business operations;
• developers, brokers, or professional advisers when needed to progress a request you have made;
• regulators, courts, law-enforcement bodies, or other authorities where disclosure is required or permitted by law; and
• a successor or transaction party in connection with a business reorganisation, merger, or transfer, subject to appropriate confidentiality arrangements.

Service providers are expected to use personal information only for the services they provide to us and to protect it appropriately.

Our work may involve providers or recipients located in the UAE, Oman, or other countries. Where personal information is transferred across borders, we take reasonable steps to use appropriate contractual, organisational, or legal safeguards required by applicable law.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our ongoing relationship with you, and any legal, accounting, dispute, or regulatory requirements.

We use reasonable technical and organisational measures designed to protect information from accidental loss, misuse, unauthorised access, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may ask to access, correct, delete, restrict, or receive a copy of personal information we hold about you, or object to certain processing. You may also withdraw consent where our processing relies on consent.

You can opt out of marketing at any time using the unsubscribe method in the message or by contacting us. We may need to keep limited information to record and respect an opt-out.

To protect your information, we may ask you to verify your identity before completing a request.

The website may link to third-party websites or services, including WhatsApp, property developers, maps, and social platforms. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Our services are intended for adults and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

We may update this policy as our services, technology, or legal obligations change. The current version will be published on this page with a revised “Last updated” date.

For privacy questions or requests, email info@aumeraestates.ae.